Aurelia docs
Capabilities
Aurelia can plan trips, narrow hotels, answer hotel-specific questions, compare options, research trusted sources when the snapshot is thin, and hand the guest off toward rates.
Teams defining product scope and evaluating whether Aurelia can support a production rollout.
7 min
See the actual product capabilities Aurelia supports across the guest journey.
Trip planning and AI search
Start with occasion, mood, or requirement instead of hotel names.
- Natural-language planning from broad prompts such as anniversary, wellness trip, family beach week, or late-arrival city weekend.
- Short clarifying questions when the brief is still too broad or contains conflicting requirements.
- Destination and collection-wide reasoning across visible hotels or indexed inventory.
- Search suggestions that adapt to homepage, destination, hotel, and booking contexts.
Hotel intelligence
Answer the property questions that typically cause guests to leave the site.
- Room-fit, dining, spa, pool, gym, and arrival-readiness guidance.
- Location and nearby-area explanation that stays tied to the active hotel.
- Hotel-specific follow-ups that remain pinned to the current property until the guest deliberately broadens the search.
- Comparison tables when the guest is choosing between shortlisted hotels.
The goal is not to answer every conceivable question. The goal is to answer the questions that meaningfully block the next step in the booking journey, while staying clear about what is confirmed, what is inferred, and what requires a live check.
Grounded research when the snapshot is thin
Preferred data stays first, but Aurelia can broaden when the question demands it.
- Collection or brand data first.
- Official hotel and first-party sources when a policy or capability needs verification.
- Trusted local or map-like sources for nearby context and spatial questions.
- Visible source attribution when live lookup was required.
Aurelia should not fabricate exact policies, room capabilities, or booking confirmations. When the source is thin, the answer needs to say so clearly and stay inside the documented evidence.
Commerce and booking support
Resolve doubt, then move the guest into the next high-intent step.
- Best-room and late-arrival guidance before the booking handoff.
- Prompt surfaces on hotel cards and hotel pages to reduce hesitation at the exact point of evaluation.
- Compact rate handoff patterns rather than pretending the assistant completed the booking itself.
- Signals for analytics and merchandising teams about guest intent, dead ends, and unmet demand.